April 9, 2010
April 9, 2010
Update: I highly recommend AVOIDING any NATIVE INSTRUMENTS (NI) products.
I was excited to finally get to try the legendary Guiar Rig software. Downloaded it, installed it, then tried to run it. It needs an activation key before it will run. The included program that requests said key does not connect properly. They give an alternate manual way to register and get a key, this doesn't work either, it takes you to a registration site for older hardware which requires entry of a serial number from that hardware.
And I went round and Round and ROUND their menus trying to register an account. They require and e-mail address for a user name, but the resgistration page only permits letters and numbers, no “@” (at least that's what the big red warning message tells me). I wrote to customer support and told them all the problems with their web site and registration process.
I found a letter in my inbox a while later that was apparently triggered by my attempts to log in, and it contained my user name and a NEW password. I logged in but still could not find any way to register the product.
Today, 4 DAYS later, their support group sent me an email to tell me I need to PURCHASE a product key so I can run their FREE software. I felt insulted, like they were deliberately wasting my time and laughing at how long I spent trying to run something that can't be run.
I don't know what's wrong with Native Instruments, but if their products are anything at all like their web programming and customer service, I recommend staying far, far, far away, in fact RUN AWAY from them. And tell your friends, they'll thank you.
I realize your mileage may vary, but I'm running 32-bit Vista sp2 and Firefox 3.6, nothing too exotic that would prevent their programs from working. I think they forgot to test their registration process, which again makes me wonder if they test their software. Ok, Mr. Dave, calm down, at least you didn't lose any money on this one!
May 28, 2009
That sounds like it might be a good article for the Tips 'n Tricks>Keeping Them Honest category of the main blog.
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