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DNAML software - beware mailshots
E-pub, pdf2pageturn, e-pub wiz and others
Topic Rating: 0 (0 votes) 
May 31, 2013
10:20 AM
patchworks
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Forum Posts: 13
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April 13, 2013
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Dear all

You may have received email offers from the company DNAML Software. These are an Australian company that specialises in e-pub creation software. Before I say anything else let me state that the software is good and does what it says on the box. HOWEVER, there after-sales support is non-existent and they simply ignore all requests for help and, if like me your HDD crashes, you CANNOT reinstall any of the programs. The reason for this is that your activation key is recorded on their online database and if you have to reinstall and activate the prog's (you have to activate it or it simply closes down) you will not be able to do so and the company will ignore any messages sent asking them to help.

The company's attitude appears to be, we've got your money once and it's not our fault your computer broke so pay up again!

You've been warned.Cry

May 31, 2013
2:00 PM
Godel
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December 26, 2012
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The Australian regulator may be able to help. At the least it gives you a chance to annoy the company, which is a good thing in itself.

 

http://www.accc.gov.au/consumers/complaints-problems

June 1, 2013
11:57 AM
patchworks
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April 13, 2013
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Thanks Godel. I've completed an online complaint and submitted it. Now to wait and see Wink

June 19, 2013
5:21 AM
patchworks
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Forum Posts: 13
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April 13, 2013
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I've now had a response from the ACCC in reply to my complaint about DNAML and their programs e-page wiz pro and pdf2pageturn.

Basically, under Australian law the software is defective in that it cannot be re-installed following a HDD crash or a new computer purchase (basically it is non-transferable and is a once bought, once only install software).

Their advice is to make a formal complaint via the Sydney consumer protection agency which is what I propose to do next.

However, my advice would be to anyone considering purchasing any software from DNAML – think hard before you do and don't be drawn in by email marketing (I've had 22 e-mailshots from them in just 1 week asking if I'd like to 'upgrade' to the latest version for only $49.99 !) Their marketing department is far more advanced than their customer service/support departments !

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