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new newsletter layout not working
The new newsletter layout doesn't work well in Outlook
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December 3, 2013
2:48 AM
njwood60
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The new newsletter layout doesn't work well in Outlook. The headings get truncated and the text is all jammed up against the photos making it hard to read.

 

The layout / template in the old emails (via Mailchimp) worked quite a bit better than the new layout via e-goi (hope you're not paying them too much)

 

Happy to help out with testing email layouts in Outlook if you need a tester

 

 

 

 

December 6, 2013
9:45 PM
njwood60
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Just a further follow up on this. The layout isn't just hard to read it is actually disfunctional. Articles get chopped off / repeated and sometimes you can't click through to links. Anyone else with Outlook hagving the same problem? I'm not having a problem with any other emails.

December 7, 2013
10:13 AM
Ashraf
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Thank you for letting me know. I had no idea it was doing this.

I'd like your help troubleshooting. I've made a change to the newsletter today; let me know tomorrow if it fixes the issues or not.

Thanks!

December 9, 2013
5:59 AM
njwood60
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Ashraf said
I'd like your help troubleshooting. I've made a change to the newsletter today; let me know tomorrow if it fixes the issues or not.

Thanks!

Thanks for being so proactive.

The latest newsletter has no images (was this intentional) but I think the formatting is actually worse.

I've had a look at the source code and you have an unclosed <p> tag

code snippet:

"If I had to answer that question, I’d have to …</p</span>"

Thismay or may not be the problem

Here's an image of what it looks like in Outlook:

dott4ech-newsltetter.jpg

Thanks

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December 9, 2013
6:09 AM
Ashraf
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Yes, no images was intentional -- I wanted to test to see if images were causing it.

Thank you for helping me figure this out. I'll take a look at the code.

December 10, 2013
10:15 AM
Ashraf
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Let me know if you have the same issue with today's newsletter.

December 11, 2013
12:11 AM
njwood60
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yes same problem. It still has the unclosed <p> tag – like this <p

and formatting still messed up

 

Just to make sure we have the same definition of "today" (being on opposite sides of the world)  I am looking at the newsletter with first article

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December 11, 2013
6:37 AM
Ashraf
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Damn. Yes, I was talking about that newsletter.

I'm going to have to investigate this further, I don't know why it is doing that. MailChimp didn't do that, did it?

December 12, 2013
3:16 AM
njwood60
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Looks like you're using e-goi to get an RSS feed from this page: http://dottech.org/tag/main/feed/ into the email

 

All formatted OK on that page – and heaps easier to read!!!

 

So it must either be a bug in e-goi getting the RSS feed, or something wrong with the template you're using to format the email.

No, Mailchimp didn't have that problem – just checked the source code of an old email

 

 

December 15, 2013
6:28 PM
njwood60
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I think I may have found your problem.

The latest newsletter you sent without the descriptions, still had the same formatting issues so it obviously wasn't the unclosed <p tag that was causing the problems

 

Have done some editing of the code and pasting back into Outlook email to try to pinpoint the problem.

 

I think it is a "margin:0" on the span inside the heading link.

 

Here is a heading from your current email:

      <ul>
                <li>
                    <span style="font-size:18px;">
                        <span style="font-family: Arial,Helvetica,sans-serif; font-weight: normal; margin: 0px;">
                            <a style="color: rgb(0, 0, 0);" href="http://newsletter.dottech.org/g/7222ab100f851f2b3-b6b8-64c6-c38de2718b52885e5ektKe4GSTeYe8xFd">
                                <span style="color:#0000FF;">FCC wants to allow in-flight calls… but USDOT wants to ban them due to annoyance
                                </span>
                            </a>
                        </span>
                    </span>
                </li>
            </ul>

 

See at the end of the 4th line there is:   margin: 0px

 

If I remove that then the formatting seems to be all OK. 

(Obviously you need to do that for all the headings, but I'm assuming you have a "template" that would only need to be changed in one place)

 

Looking back at a previous newsletter with the descriptions included, the span wrapping the description section also has a "margin: 0px" so you may want to remove that one as well

 

January 4, 2014
3:25 PM
njwood60
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Hi Ashraf

 

I see that the newsletter still has problems. Does fixing up the "margin:0px" as per my previous post not work or have you just not had a chance to try it yet?

January 5, 2014
4:57 PM
Ashraf
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Thank you for the margin suggestion. I will try it out, although I may need to contact E-goi for them to change it.

Please do keep me updated if the issue is fixed.

January 5, 2014
5:05 PM
Ashraf
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I just removed margin:0 from the code. Let me know if tomorrow's newsletter is fixed for you, and thanks for all the help you've been giving. I didn't see your Dec 15 message until now, but better late than never right?

January 7, 2014
3:56 AM
njwood60
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yes the layout is now working OK

image attached below.

It's not "pretty" but it is now functional and doesn't chop off lines and make them unreadable

It still has the unclosed </p tag but it isn't breaking the layout

Thanks for fixing

 

January 7, 2014
11:56 AM
Ashraf
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Thank you for helping me fix it by identifying the cause!

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