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May 15, 2010
5:14 PM
PCbasics
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Evertime i turn on my computer, there are tons of antivirus alerts from an unkown software on my computer. one of the pop-ups are below and i have no idea if theses are real alerts or just fakes. i also need to know how to get the software off if i cant even unistall it from the start->control panel->add/remove software

 

virus alert

I Love Freebies
May 15, 2010
6:12 PM
Ashraf
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Your computer is infested with malware.

  1. Visit http://dottech.org/featured/3174, download protection software, and scan your computer.
  2. Run CCleaner and clean everything possible.
  3. Hold your breath.
  4. Give charity.
  5. Help the needy.
  6. Volunteer at a local kitchen soup.
  7. Enjoy a virus-free computer (hopefully).

If the above does not work, you may need to do a full format.

May 15, 2010
6:29 PM
Gioneo
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 Unfortunately my friend, there's only so much you can do in your situation.

You won't be able to launch or install any software that will help you scan your pc.

Before you reformat and hopefully you are a very patient person, try these steps:

- Disconnect from the internet and try to boot in safe mode (Press F8 while booting). If you reach the safe mode:

- Scan your pc with your installed software. If you don't have any, get it from another pc if you can. For example malwarebytes will install in safe mode (You can download the definitions as a standalone app)

- Still in safe mode, you can also try portable apps on a thumb drive. They have a small virus scanner called clamwin, it's not the best but will catch enough dirt to let you work with the other programs. If all goes well so far, you can reboot, reconnect to the net and update! your AV and do a full scan again.

- If you can't boot in safe mode, and you really don't want to reformat you will have to pull out the drive and mount it on another pc and clean it ( It's usually the best option but not everyone can do it, requires at least 2 pc's and such).

And Good Luck! If you need more details, don't hesitate!

May 15, 2010
6:31 PM
Gioneo
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 Oh, And I forgot to mention, DO NOT click on any of those popups! Use ALT+F4 instead to close them. Wink

May 15, 2010
6:39 PM
PCbasics
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Gioneo said:

 

 Oh, And I forgot to mention, DO NOT click on any of those popups! Use ALT+F4 instead to close them. Wink


 

actually i have already clicked some (i know i shouldnt have) and it just led to MORE popups and ERROR codes!!ConfusedYell

I Love Freebies
May 15, 2010
6:43 PM
calebstein
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Download ComboFix here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe and them follow the directions here: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

It's me
May 15, 2010
6:45 PM
Locutus
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http://www.howtogeek.com/howto/8693/how-to-remove-antivirus-live-and-other-roguefake-antivirus-malware/

It's a really good guide.  It's better than formating + reinstalling by a mile and a half!  It's close to that one posted above, but more detailed. Good luck!

Oh, the site that was :(
May 15, 2010
6:46 PM
PCbasics
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Ashraf said:

Your computer is infested with malware.

  1. Visit http://dottech.org/featured/3174, download protection software, and scan your computer.
  2. Run CCleaner and clean everything possible.
  3. Hold your breath.
  4. Give charity.
  5. Help the needy.
  6. Volunteer at a local kitchen soup.
  7. Enjoy a virus-free computer (hopefully).

If the above does not work, you may need to do a full format.


 

i kind of thought it was malware because there was no software or anything. but the weird thing was after i while the whole program just quite and now for some reason its completely gone!!?? theres no trace of it ever even being there.

I Love Freebies
May 15, 2010
6:49 PM
Locutus
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PCbasics said:

Ashraf said:

Your computer is infested with malware.

  1. Visit http://dottech.org/featured/3174, download protection software, and scan your computer.
  2. Run CCleaner and clean everything possible.
  3. Hold your breath.
  4. Give charity.
  5. Help the needy.
  6. Volunteer at a local kitchen soup.
  7. Enjoy a virus-free computer (hopefully).

If the above does not work, you may need to do a full format.


 

i kind of thought it was malware because there was no software or anything. but the weird thing was after i while the whole program just quite and now for some reason its completely gone!!?? theres no trace of it ever even being there.


 

Run MalwareBytes and whatever else that article I linked to anyway.  (Although, the only way to be sure is to take off… and nuke it from orbit!)

Oh, the site that was :(
May 15, 2010
7:30 PM
PCbasics
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Locutus said:

Run MalwareBytes and whatever else that article I linked to anyway.  (Although, the only way to be sure is to take off… and nuke it from orbit!)


 

I'v already got ms security essentials…….is that enough? or do i need that malwarebytes software (and is it safe?….or other words, has anyone tried it before?)Smile

I Love Freebies
May 15, 2010
7:43 PM
calebstein
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PCbasics said:

I'v already got ms security essentials…….is that enough? or do i need that malwarebytes software (and is it safe?….or other words, has anyone tried it before?)Smile


 

Well, Microsoft and security don't really go well together, so I'd look for a new AV.  You could try ClamWin for on demand scanning.  Download ClamWin here.

It's me
May 15, 2010
7:49 PM
Locutus
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calebstein said:

PCbasics said:

I'v already got ms security essentials…….is that enough? or do i need that malwarebytes software (and is it safe?….or other words, has anyone tried it before?)Smile


 

Well, Microsoft and security don't really go well together, so I'd look for a new AV.  You could try ClamWin for on demand scanning.  Download ClamWin here.


 

MS did great with MSE, stop bashing it just cause it's MS. Seriously, it's awesome.  But not everything catches everything-run Malwarebytes! PLEASE! (And, Caleb, what makes you think ClamWin is any better? Wink)

Oh, the site that was :(
May 15, 2010
7:56 PM
calebstein
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Locutus said:

calebstein said:

PCbasics said:

I'v already got ms security essentials…….is that enough? or do i need that malwarebytes software (and is it safe?….or other words, has anyone tried it before?)Smile


Well, Microsoft and security don't really go well together, so I'd look for a new AV.  You could try ClamWin for on demand scanning.  Download ClamWin here.

MS did great with MSE, stop bashing it just cause it's MS. Seriously, it's awesome.  But not everything catches everything-run Malwarebytes! PLEASE! (And, Caleb, what makes you think ClamWin is any better? Wink)

Simple, ClamWin is free and open source Smile                                      

But actually, MSE is not really that bad, I just didn't like it very much.

It's me
May 15, 2010
8:05 PM
Locutus
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calebstein said:

Locutus said:

calebstein said:

PCbasics said:

I'v already got ms security essentials…….is that enough? or do i need that malwarebytes software (and is it safe?….or other words, has anyone tried it before?)Smile


Well, Microsoft and security don't really go well together, so I'd look for a new AV.  You could try ClamWin for on demand scanning.  Download ClamWin here.

 


MS did great with MSE, stop bashing it just cause it's MS. Seriously, it's awesome.  But not everything catches everything-run Malwarebytes! PLEASE! (And, Caleb, what makes you think ClamWin is any better? Wink)

 


Simple, ClamWin is free and open source Smile

 

But actually, MSE is not really that bad, I just didn't like it very much.


 

Opensource =/= good. (Why don't you like MSE?)

Oh, the site that was :(
May 15, 2010
8:07 PM
calebstein
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Locutus said:

calebstein said:

Locutus said:

calebstein said:

PCbasics said:

I'v already got ms security essentials…….is that enough? or do i need that malwarebytes software (and is it safe?….or other words, has anyone tried it before?)Smile


Well, Microsoft and security don't really go well together, so I'd look for a new AV.  You could try ClamWin for on demand scanning.  Download ClamWin here.
 

MS did great with MSE, stop bashing it just cause it's MS. Seriously, it's awesome.  But not everything catches everything-run Malwarebytes! PLEASE! (And, Caleb, what makes you think ClamWin is any better? Wink)
 

Simple, ClamWin is free and open source Smile
 

But actually, MSE is not really that bad, I just didn't like it very much.


Opensource =/= good. (Why don't you like MSE?)

Correction: Open source == good.

I didn't like MSE because it didn't detect a lot of things.  Sure, it was fast, but I thought it had a poor detection rate.

It's me
May 15, 2010
8:20 PM
PCbasics
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UPDATE!!! I got more popups!!! (well maybe i shouldnt be exited) but heres what poped up on my computer when i restarted it:

* i had to launch my internet browser and snag it before the antivirus started up (i had to start up my internet to post this…and snag it to snag the pop ups…..because if i do not start these two things before the "antivirus" then i will get an error message)

The Antispyware Soft  is the "unkown software" that i couldn't find in the start->control panel->add/remove program

I Love Freebies
May 15, 2010
8:24 PM
PCbasics
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i forgot to add that that Antispyware Soft was scanning my computer!!??

I Love Freebies
May 15, 2010
8:24 PM
Locutus
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PCbasics said:

UPDATE!!! I got more popups!!! (well maybe i shouldnt be exited) but heres what poped up on my computer when i restarted it:

* i had to launch my internet browser and snag it before the antivirus started up (i had to start up my internet to post this…and snag it to snag the pop ups…..because if i do not start these two things before the "antivirus" then i will get an error message)

The Antispyware Soft  is the "unkown software" that i couldn't find in the start->control panel->add/remove program


Vital information!  Thank you!  Now here is a link to a removal article about that particular baddy!

 

http://www.bleepingcomputer.com/virus-removal/remove-antispyware-soft

Oh, the site that was :(
May 15, 2010
8:29 PM
yourpalal
Inner Peace
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Ashraf said: …Your computer is infested with malware.

  1. Visit http://dottech.org/featured/3174, download protection software, and scan your computer.
  2. Run CCleaner and clean everything possible……….

 


 @PCbasics:

Hey! OK….did you already follow & do most (if not all) of the suggestions by Ashraf????  He's one resource you can count on & trust.

If so, tell us which ones seemed most helpful. So far, you haven't said anything that would indicate what you did do.

If not, why not?

 

Life is just a phase you're going through…you'll get over it.
May 15, 2010
8:38 PM
PCbasics
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yourpalal said:

@PCbasics:
 

Hey! OK….did you already follow & do most (if not all) of the suggestions by Ashraf????  He's one resource you can count on & trust.

If so, tell us which ones seemed most helpful. So far, you haven't said anything that would indicate what you did do.

If not, why not?

 


 

AAHHH!! i downloaded and installed ccleaner and i cant run it because the Antispyware Soft is blocking me from doing ANTHING! it isnt even in my start->all programs list (which means i can't even lanch it (no desktop shortcut either))Yell


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