This is the last update. I have no intentions of trying all these things that was suggested in email. This is part of the response to my request for a phone call to assist me in performing the 3 page instructions.
"I apologize for any inconvenience you may have experienced
with this issue. I realize your concern regarding this issue. I understand how
frustrating it can be in a situation like this.
I can see that you are facing difficulty in troubleshoot the
I would like to tell you that perform the steps one by one
as per your convenience and get back to us.
If you will have trouble in the perform the steps, then
please contact the phone support." A 800 # was included
Maybe this is the norm, oh well,
As I suspected… 3 pages to tell you to completely uninstall your HP product and reinstall it.
They did provide you a link to download their software and drivers, they're probably newer than the ones that came with the printer (although i'm not completely sure – 2009-09-03 release date.)
You should use Revo Uninstaller to completely remove your HP Printer Software and Drivers.
When that's done:
- Click on Start – Right-Click on My computer – Click on Manage
- Click on Services and Applications on the left and Double-Click on Services on the right panel.
Look for that service: HP CUE Device Discovery Service
If it's there: Right-Click – Properties – Under Startup Type, choose Manual.( If it's not, better)
Reboot. Download their software at
and install it.
According to them, this should fix your problem.
Keep me posted!
I would like to propose the following suggestions to solve card reader detection problem
Firstly -> Disconnect Media Card Reader and reconnect it. Generally, Windows will automatically detect the hardware changes.
- Turn off Windows.
- Disconnect Media Card Reader.
- Turn on Windows.
- Connect Media Card Reader.
Then-> Disable and re-enable the USB controller.
- Click Start, and then click Run.
While you are using Windows Vista, click Start, and then use the Start Search box.
-Type devmgmt.msc, and then click OK. Device Manager opens.
-Expand Universal Serial Bus controllers.
Note： You might have to scroll down the list to find this item.
- Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
-Repeat step above for each USB controller that is listed under Universal Serial Bus controllers.
-Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
-Check the USB device to see whether it is working.
Finally-> install the latest Media Card Reader Files
Hope this is helpful for you.
I have replaced the card reader. However I still have the old card reader and I intend to use it with another machine.
I have included your instructions in my GCS (geek cheat sheet which has how to suggestions from here) and I will use them when I add the card reader to the other box.
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