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Need Help System Dump Always Present
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February 19, 2010
4:06 AM
Steelers6
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Hoping some Dot Techies can help, I keep getting the blue screen where it does a system dump.

I've reinstalled and repaired Windows 7 several times but still same issue.

I checked all of my software with compatability checker but no problems there.

Anyone with the same problem? Hope someone can help.

Vidimo Se!

February 19, 2010
4:21 AM
Conn Platt
Lancashire, England
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Is it any of your hardware?

My Friend had a similar issue, he kept getting blue screens, we both agreed that it could be his graphics card and so he replaced it, that seemed to do it as no more blue screens, unfortunately for him after this he got a virus that screwed his system up completely. :???:

But sometimes or most of the time, the blue screens can be caused by hardware not compatible with the operating system. Try updating the drivers of your hardware on your computer.:lol:

Difficult, to be sure…..but it shall be done!!
February 19, 2010
6:41 AM
Ramesh Kumar
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Hi Steelers6!Smile

While unable to help because I do not have technical expertise I'll watch this thread with great deal of interest so I can learn.

I don't even know what is System Dump. Frown

It would be immature of me to ask what is System Dump now when a Dottechie is suffering. Therefore I'd gratefully await an answer only when a happy post appears stating that Steelers6 problem is solved

Best of luck & good wishes Steelers6.

Btw would it help others to help you if you elaborate your OS specifications in greater detail eg. Win7 has 32 bit/64 bit etc etc etc

If elaboration is not required forgive me (it was only a good intentionSmile) if it could prove useful use my suggestion

RameshSmile

February 19, 2010
9:32 AM
karen
Washington, DC Metro Area
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Did you recently apply Windows updates? There has been some talk that the latest updates caused the BSOD for some people.

The gist of the links below that that a security patch caused the BSOD for some people if you were infected with a specific rootkit virus.

There are several threads out there about this. Here's one: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/a3ae4dba-faf0-440e-b026-f0c83d4d37b9

And another: http://www.theinquirer.net/inquirer/news/1591682/windows-update-causes-blue-screen-death

http://www.h-online.com/security/news/item/Microsoft-confirms-rootkit-cause-of-Windows-XP-blue-screen-of-death-935074.html

http://blogs.technet.com/msrc/archive/2010/02/17/update-restart-issues-after-installing-ms10-015-and-the-alureon-rootkit.aspx

http://support.microsoft.com/kb/977165

February 19, 2010
5:44 PM
Steelers6
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Thanks to all for trying to help.

I have a newer computer only about 6 months old a Dell XPS 435. 600 GB HD, 6 GB Ram, Windows 7 64bit Preimum. The only thing I have attached is my printer and the Dell Monitor and speakers that came with the system. The odd thing is it does this even if the printer is off and I did update all of the printer drivers. I have checked the system thoroughly with Malware bytes and SuperAntivirus both and found nothing except a few cookies. It didn't do this with Vista, however Vista caused all sorts of other drama all by itself.

I don't know what it can be. Can deleting system history cause this? That is the only thing I can think of. I have a back up drive but only connect when I backup and then turn it off so it can't be that. It happens avery week or so. Not sure what to make of it. it is like it is addicted to doing system dumps.

I did download the dreaded MS Updates but learned from experience to do them one at a time. I keep getting tired of reinstalling trying to fix this puppy.

Hope someone has heard of such an odd issue or why it even does it.

Could it be from Tune Up Utilities running in the background? I don't mess with the registry at all -- turn off anything that wants to mess with the registry.

Thanks
Vidimo Se!

February 19, 2010
5:47 PM
Steelers6
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I checked the treads, Windows 7 64 bit wasn't affected by the dreaded update….??????????????

February 19, 2010
6:16 PM
Pwnana
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You said you reinstalled. Did you completely start over or just repair?

Try checking the system integrity, there could be an error in a system file. You can only do this from an elevated command prompt. To do so open Start, in the search box type cmd. Then right click on the cmd icon and run as administrator (for whatever reason this wont work from start>accessories>command prompt). You'll know it worked if the prompt says "C:WindowsSystem32>". Then type in "sfc / scannow" and let it do its thing.

You got Pwnd
February 19, 2010
8:49 PM
Ramesh Kumar
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Hi Steelers6! Smile

Just check if this solves your problem. As we already know BSOD is invariably a consequence of a problem rather than being a cause of one.

Sometime back I had downloaded from http://majorgeeks.com/Sysinternals_Suite_d5473.html

SysInternals Suite – It contains 66 troubleshooting tools. I hope at least one of them proves relevant to you. I could not try it/use it due to lack of time. Not only you but even other dottechies might benefit from this! Surprised Sadly none of the 66 tools has been named "System Dump"Frown

I quote verbatim from that html link.

"  Author: Microsoft Corp.
Date: 2010-01-19
Size: 11.4 MB
License: Freeware
Requires: Win All
Downloaded: 82635 Times

The Sysinternals Troubleshooting Utilities have been rolled up into a single Suite of tools. This file contains the individual troubleshooting tools and help files. It does not contain non-troubleshooting tools like the BSOD Screen Saver or NotMyFault.

The Suite is a bundling of the following selected Sysinternals Utilities:

AccessChk
AccessEnum
AdExplorer
AdRestore
Autologon
Autoruns
BgInfo
CacheSet
ClockRes
Contig
Coreinfo
Ctrl2Cap
DebugView
Desktops
DiskExt
DiskMon
DiskView
Disk Usage (DU)
EFSDump
FileMon
Handle
Hex2dec
Junction
LDMDump
ListDLLs
LiveKd
LoadOrder
LogonSessions
NewSid
NTFSInfo
PageDefrag
PendMoves
PipeList
PortMon
ProcessExplorer
Process Monitor
ProcFeatures
PsExec
PsFile
PsGetSid
PsInfo
PsKill
PsList
PsLoggedOn
PsLogList
PsPasswd
PsService
PsShutdown
PsSuspend
RegDelNull
RegJump
RegMon
RootkitRevealer
SDelete
ShareEnum
ShellRunas
SigCheck
Streams
Strings
Sync
TCPView
VMMap
VolumeID
WhoIs
WinObj
ZoomIt"

Btw BSOD Screen Saver is a very useful prankware from Microsoft – it is not harmware. Yes, a rare expression of humour from a company which otherwise is very serious most of the time

Steelers 6 I fondly join hands with all dottechies & do hope that this sob story too has a happy ending!Smile Btw if you only want 1 or some tools take it from http://www.download.cnet.com 

All the best!Smile

RameshSmile

February 19, 2010
9:41 PM
Ramesh Kumar
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The fact that SysInternals Suite was released around the same time when Win7 completed 12 months of existence is something which I intuit is not a happy or a random coincidence. Cry

Win 7 has teething problems; possibly SysInternals Suite was a well intentioned but low profile way of addressing those teething problems without being explicit about it (that would be an admission that Win7 has several techno wrinkles to unwrinkle). That would be too embarassing for Microsoft to admit to. It would hurt sales.Embarassed

An average Microsoft OS remains in existence for 2 to 3 years. WinXP is an exception for remaining for 7 years! This means Win7 has teething problems over either 33% or 50% of its existence! WinXP has "teethed" over a far lower timespan – a creditable achievement. To compound the agony Microsoft also talks of Windows 8 too. That's why I stuck it out with WinXP 32 bit non-.NET Wink

I never look a gifthorse (aka Microsoft) in the mouth. In this case however I do wish this "horse" (Microsoft) took better care of its "ponies"(Win7) Frown

Like your Steelers6 there are many positive minded people who embrace technological advancements with the good intention to forge ahead.The world progresses because of such positive minded people. Smile

Regretfully this "horse" in recent times has made some of us guinea pigs. While guinea pigs are lovable animals & look great on "Animal Planet" I hate it when someone tries to make a guinea pig out of humans.Yell

Steelers6 I am not saying they have made a guinea pig out of you. This is just an empathetic way, as a fellow dottechie, that I feel as lousy as you do. Please don't read any other meaning into it because indeed there is only affection & no vulgar meaning behind this post.Smile

RameshSmile

February 20, 2010
5:36 PM
Steelers6
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I tried the Run, CMD sfc / scannow. I don't know what I'm looking for but no red flags come up. It just basically said it was verifying it.

As for Window 7 I reinstalled the entire program after a bad upgrade using Windows Professional. They had me download Professional and never sent me the disk. So I installed Windows Home Premium I got from Dell. I hope they send the Preofessional Disk Soon.

But yes I did I full reinstall and still get the same darn issue. I think it is fickle. It does this but still allows me back in no problems. I'll keep backing up in case she gives way so to speak.

I've run every program I can find even syntinials. Nothing found. I had such high hopes for Win 7 after Vista. Hopefully a solution will be soon found.

Thanks to all
Vidimo Se!

February 20, 2010
5:59 PM
amnesia
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Did try running it straight after you reinstalled the OS, before you put any software on. Or did you add software straight after installing the OS?

February 20, 2010
6:06 PM
Pwnana
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Well then its most likely a hardware issue. If completely uninstalling and reinstalling windows didn't solve the problem, then we can almost rule out software issues. The only possible things I could think of would be 1: a BIOS problem, and 2: an error with the Master Boot Record, both of which are independent from Windows installations. Number 1 could be fixed with a BIOS upgrade (probably found on the Dell site). But the only way I can think of to fix 2 (if Windows repair didn't do it) is by completely wiping the entire hard drive and starting from square -1. If this doesn't work then you'll have to call Dell…

You got Pwnd
February 20, 2010
9:04 PM
karen
Washington, DC Metro Area
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Hopefully, you got a 1 year warranty from Dell

February 20, 2010
10:17 PM
Locutus
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Yeah, really Yell

Oh, the site that was :(
February 20, 2010
10:54 PM
Ramesh Kumar
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Hi Steelers6! Smile   

Hold on! I think there is a solution in this very thread & it possibly is to be found in post no.8, that is, the second last post made by Pwnana as of now in this thread. Man this guy is really cool & sharp like all others. I feel safe, secure & happy being in this bright & good dottech family!

I am quoting a few posts. They are very incisive as are the others. I also curse myself for thinking conventionally when I should have thought laterally this time. Focus on these quotations & see if it helps:-

1)"Try checking the system integrity, there could be an error in a system file" – Pwnana in post number 8 – a very perceptive point

2)"As for Window 7 I reinstalled the entire program after a bad upgrade using Windows Professional. They had me download Professional and never sent me the disk. So I installed Windows Home Premium I got from Dell. I hope they send the Preofessional Disk Soon" – Steelers6 – *A significant observation so park this in your mind* See not only you got the disk late even that disk you got late may possibly be lousy

3)"Did try running it straight after you reinstalled the OS, before you put any software on. Or did you add software straight after installing the OS?" – amnesia post no.12. – a very perceptive point wow! Steelers6 you must answer the amnesia raised

4)"Well then its most likely a hardware issue. If completely uninstalling and reinstalling windows didn't solve the problem, then we can almost rule out software issues" – Pwnana post no.13 – could very well be but don't jump to this conclusion……………yet

  • Steelers6 please do not conclude that just because you reinstalled; the media from which you installed  was perfect. How do you know it was perfect? You checked whether the system files in that media had integrity. Did you check each individual system file with a checksum or simply assume it was ok because you got it from a reputed vendor? Doesn't everyone make mistakes – even reputed vendors. If Microsoft makes mistakes on updates cannot a vendor make a mistake on a physical media?. Why cannot a media be wrong?
  • Assuming for the present that integrity of the sys files are ok, how do you conclude that all sys files are there? Dottechies can confrm (I am referring to this "DLL Hell matter" both literally & as an analogy. Don't we all know that an OS runs even if some of its dlls are missing? Including some system dlls? Including even some shared dlls. Including even orphan files

Therefore 3 things my dear dear friend:-

1) In the current situation do not install OS through a physical medium but directly through internet &/or directly from Microsoft only. If that is difficult or impractical use a media which you are 100% sure has got all sys files & all sys files have got integrity. In today's world no business man has the patience or the naivete to check & tell that a disk authored by him is defective. Neither Dell nor Microsoft would admit it. Everyone is not an Ashraf.

2) Check not only "integrity". Check also "dependencies" aka if a system file is actually missing. There are "dependencies checking softwares". Find them. Use them.

3) Only after you did 1 & 2 conclude that it is a hardware problem – either driver  &/or even the hardware itself. As a Windows 7 person you've spent a good deal on hardware already; why spend more before confirming points 1 & 2. Btw when I say this I imply in no way that you are rich enough to afford or poor enough not to afford it so don't get me wrong please.

RameshSmile

February 21, 2010
1:44 AM
Ramesh Kumar
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Dependency checkers will tell you if & which sys files are missing. It will also point out if some sys files have to instantiate more than once meaning they have to reside in more than one folder. Attempting to find out manually is very touch. Btw my system has almost 99,000 sys files. I do hope some dottechie can help name that app.Else if you have someone working in Microsoft why not check with your that friend. A Computer Science student or even a Microsoft Certified person might be able to add value in reaching you to the shore.

RameshSmile

February 21, 2010
5:33 AM
black raven
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IF you are technically profficient I would suggest removing all your plug in cards and either just re-seating them or re-installing them one at a time until the problem shows itself again…. thereby pointing to a hardware problem.But I would only do that if the situation points to hardware,which imho it is looking like Confused

February 21, 2010
10:48 AM
Steelers6
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Thanks for all of the help, I'm a bit confused as what to do for now. It seems it happens when I leave the computer sit awhile and then when I move the mouse to get the monitor going that is when the crash occurs.

I have contacted Dell, they said call Mircrosoft. Mirosoft said they will send the disk. I've been waiting 2 1/2 months for that.

I think it is a software issure, I've taken off all external addons, ie. the printer, backupdrive, wireless mouse and keyboard. I also updated all drivers and checked for a bios update. Nothing seems to work.

I'll be calling MS again to get the full disk, hopefully that will install fine. I have a lot of programs intalled due to my work but all are compatible with Win 7.

I'm going to try getting the disk from MS. then run all of the checks you have so generously supplied.

Stinks, I already had to return one bad Dell computer and upgraded to this one which came with high reviews, I hope it isn't the Computer.

Thanks to all, I'll keep everyone posted-who knows how many other people this is happening to.

Vidimo Se!

February 21, 2010
11:46 AM
Locutus
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@Steelers6: Dells seem to have come down a lot in quality over the last few years. Frown

Oh, the site that was :(
February 21, 2010
7:54 PM
Steelers6
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Oh, I can't even go there. I dished out a lot of $$ for this one since the mid line was so aweful. I'm past my 90 Day return at Costco, they ordered it special/ I hope it isn;t the computer then dealing with DELL HELL NO!!

If you have ever dealt with them they stink when it comes to returns. I get first of the line phone service but I know if I had to return it—I can't even imagine.

Vidimo Se!

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