While it is important to be good let no one take advantage of your goodness. Meaning pepare to hit back hard; very hard! …….If required.
While you are waiting for your hard disk from Microsoft you might find it useful to check with guys who are dissatified with Dell, prepare a fact file proactively & if & when you prosecute do that with preparation & aplomb. Why let kindness be mistaken for weakness! For all you know there may even be a gripesite. No harm equipping yourself with facts since a lot of money has been spent. Also read your Dell agreement carefully. You might discover that it may be defined not just in terms of time & in terms of physical aspects too
This feels sad.
So if the monitor has turned off because of inactivity and you move the mouse it crashes? Is it an immediat crash or is there some time? If it's immediate then it definitely sounds like a BIOS problem now. Try the update, but make sure its under conditions where the computer is least likely to crash. So if you generally have some time between startup to crash then do it asap, because if the computer crashes during a BIOS update it's possible that you will never use that computer again O_o. Don't worry though, BIOS updates are usually quick.
If you have a Microsoft TechNet account I think you can download Windows install ISOs, but I don't have one so I wouldn't know.
I think it is a software issure, I've taken off all external addons, ie. the printer, backupdrive, wireless mouse and keyboard. I also updated all drivers and checked for a bios update. Nothing seems to work.
I'll be calling MS again to get the full disk, hopefully that will install fine. I have a lot of programs intalled due to my work but all are compatible with Win 7.
I'm going to try getting the disk from MS. then run all of the checks you have so generously supplied.
Hi Steelers 6! Hadn't heard from you in a while. Has your problem been solved? It appears that from 5 possibilities you've narrowed it down somewhat.
At the moment you seem to think it is a software issue. You've already ruled out Bios & Master Bootup.Ok. Good. You are taking physical media only from Microsoft. Good. When I met you last inside this thread I had suggested you check 2 things –
I had left you suggesting you use a "depending checker app" for you OS to take care of point number 1. I am now giving you the names of "good dependency checker apps. I am also giving you the names of some articles very useful in dependency checking. These are the credits for those articles so you can read them yourself.
Courtesy – Microsoft Systems Journal Sep 1998 – Under The Hood by Matt Pietrek. Matt Pietrek does advanced research for the
NuMega Labs of Compuware Corporation, and is the author of several books. His
Web site at http://www.wheaty.net has a FAQ
page and information on previous columns and articles
Names of dependency checker apps/tools :-
Steelers 6 please also refer to the article called – Scan,
Backup And Delete Orphan DLL Files
I am quoting 2 portions from this –
"DLL Archive has been designed to scan and backup
a computer system for orphan dll files. The program will identify all dll files and then verify if these files are references by files that load dll files. Orphan dlls are not references by any of these files".
from the developer’s website".
Since in this post I've given the credits to the people who wrote these wonderful articles why don't you read them to see if it helps you solve your problem?
This may help other Win7 dottechies too.
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