pressing a keywhen there are options during boot causes a freeze | Tech Support | Forums

A A A

Please consider registering
guest

Log In Register

Register | Lost password?
Advanced Search

— Forum Scope —

  

— Match —

   

— Forum Options —

    

Minimum search word length is 4 characters - maximum search word length is 84 characters

Topic RSS
pressing a keywhen there are options during boot causes a freeze
Topic Rating: 0 (0 votes) 
March 17, 2011
12:03 AM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
1
0

Ok, now this problem is a little bit weird. On my dad's computer when it is booting up and an option comes up to: start windows normally, switch to another startup mode, or when the hiberfil.sys gets corrupted and needs to be deleted; pressing any key even enter just causes the computer to freeze. But if there is a countdown and then it automatically chooses the selected option then it can startup fine. I have found that this doesn't apply to the bios settings or when we press F12 to get to the boot menu before the operating system's boot process it doesn't cause any problem. But only after the operating system offers options and we try to press a key. I don't remember if it is pressing any key or just pressing enter that causes the freeze but I do know that enter does. I was wondering does anyone knows what could be causing this? He is using windows vista.

I have thought it might be a virus that is doing it to keep him from getting to safe mode but it has been like this for a really long time, more than a year. Yet there are no other signs that we can see that would indicate there is a virus on the computer. So I don't know what else could be causing the problem. Incidentally there is no proble after the computer boots into certain bootable CDs but it does have a problem with others. I think the ones it doesn't have a problem with are winPE but not sure.

If it is a virus how can I get rid of it? And if it isn't then what could be causing it and how could I fix it? It isn't usually a big deal. But twice the hibernation file has gotten corrupted and I have had to go in with a bootable CD and delete hiberfil.sys before he could boot it up. Like I said not a big deal but it takes time and is kind of annoying, especially considering the fact that the os includes a way to delete the file when this happens but we can't use it because it will just freeze.

But anyway thank anyone for any help you can give me. It will be appreciated by both of us.

March 17, 2011
2:37 AM
amnesia
Admin
Forum Posts: 270
Member Since:
May 7, 2009
Offline

This and the other problem are most probably interrelated somehow. May be time for a clean install?

March 17, 2011
9:15 AM
Gibbster
Nerd
Forum Posts: 57
Member Since:
June 1, 2010
Offline
3
0

Is your computer a laptop or desktop? A clean reinstall works  most of the time but does you dad have personal information he wants to keep?

March 17, 2011
5:25 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline

It is a laptop and yes he does want to keep the personal information on it. Yes we could backup and then restore then put the info back on. But who's to say that wouldn't make the problem come back. And besides we don't really want to restore for something that is just a minor inconvenience most of the time and a pain in the neck at others. I find people are always eager to suggest a clean reinstall but usually people also want to save all their info they have. And believe me I am in no way against reinstalling the operating system. I have done it before myself several times when I had problems with my computer that required it. But often that is not the best solution. End rant.

Anyway I remembered one more thing about the problem I thought I should share. It seems to be related to the HD. Because when the HD is in and I boot from a bootable CD if I try to use the keyboard and select some options or something then I find it freezes the computer. But if I use the same bootable CD with the HD out there is no problem with freezing or anything. That is one thing that made me think it could be a virus. Because a virus could only be on the HD. But anyway thought that was quite important to share and so throwing it into the mix to see what comes out.

March 17, 2011
11:04 PM
Jyo
NY
Geek
Forum Posts: 197
Member Since:
August 20, 2009
Offline

How did you check for viruses? I'd recommend scanning in safe mode with malwarebytes and super-antispyware. Then if it comes out clean, I'd assume it has something to do with the operating system being corrupted in some way.

 

Is it also possible that a previous infection caused this mess?

Have you tried startup repair from the Vista cd?

March 18, 2011
3:55 AM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
6
0

Several things. First we can't get to safe mode because of the problem with the keyboard. I can get to the screen with those selections but cannot select anything except startup normally. So unfortunately although I would love to try that it won't work. I don't think that it was caused by a previous infection although that is possible. As far as I know there haven't been any previous infections on that computer though I could be misremembering. And as for the last suggestion. He has an OEM version of vista without a disk for it. Just a restore disk for the whole computer and everything that it came with so can't try a startup repair. But I don't think it is a startup problem but it could be. The computer starts up fine except for the fact that I can't choose any options during the startup process.

March 18, 2011
6:07 AM
Mags
Nerd
Forum Posts: 50
Member Since:
August 10, 2009
Offline
7
0

When reading this topic, the first thing that came to mind is sfc /scannow.

There are 3 threads where this is discussed, look through them to see if anything helps.  If not post back and let me know.

These are the threads.

http://dottech.org/forums/tech-support/any-solutions-before-recovery

http://dottech.org/forums/tech-support/need-help-system-dump-always-present

http://dottech.org/forums/tech-support/win-explorer-nt-working-on-rt-click

Forum Timezone: America/Los_Angeles

Most Users Ever Online: wp_sferrorlog

Currently Online:
28 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

phoenix_rising: 899

karen: 878

Wheezer: 786

yourpalal: 647

PCbasics: 614

ebony: 548

Member Stats:

Guest Posters: 11

Members: 9777

Moderators: 0

Admins: 3

Forum Stats:

Groups: 3

Forums: 17

Topics: 2601

Posts: 16629

Newest Members: RodneySharon, Noamansin0, obvioh, niejun334, niejun, B61W

Administrators: Ashraf: 1799, Locutus: 1886, amnesia: 270

Comments