problem with system resume from hibernation | Tech Support | Forums

A A A

Please consider registering
guest

Log In Register

Register | Lost password?
Advanced Search

— Forum Scope —

  

— Match —

   

— Forum Options —

    

Minimum search word length is 4 characters - maximum search word length is 84 characters

Topic RSS
problem with system resume from hibernation
Topic Rating: 0 (0 votes) 
May 27, 2010
7:39 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
1
0

My dad’s computer, a Toshiba A205 laptop running windows vista, just yesterday started having a problem. He hibernated his computer and then when he tried to turn it on it came on to the system loader menu with the two options continue with system resume and delete restoration data and continue to system boot menu. However when that opens up the second option is highlighted instead of the first like usual, also the keyboard doesn’t work once that screen comes up. We can get the bios and the menu to choose what device to use to boot up but nothing else. We tried pushing f8 to select booting from safe mode but the computer froze on a black screen with nothing on it. And although the option to delete the restoration data exists and is already highlighted he cannot select it because none of the keyboard keys do anything when they are pressed. Even pressing ctrl+alt+del doesn’t get any response. The only way to get a response is turning off the computer using the power button then turning it back on. But it always comes back to the same screen again. Does anyone know how to fix this? Any help would be appreciated.

May 27, 2010
10:26 PM
Gioneo
Geek
Forum Posts: 240
Member Since:
March 28, 2010
Offline
2
0

 

 Before we can get into it any deeper, we need to eliminate the basic stuff first… Remove the battery and try running the computer without ( you would not the different types of problems a battery can cause! )

Also pop in the vista CD and try doing a system repair.

* One more thing, getting the keyboard to respond is essential, so get a usb keyboard if you have to. Otherwise it will be a big hassle to try fixes without a working keyboard.

May 27, 2010
11:18 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline

We already tried to use it with the plug and no battery in. Still had the same problem. Also I made sure that legacy USB support was on in the BIOS and it was. I checked that even though we were using the built in keyboard and not a usb one. My friend is going to bring a ps/2 > usb converter so we can plug in a ps2 keyboard we have into the usb slot and try that. But we don’t have a usb keyboard and the computer doesn’t have a ps2 slot. We were going to try resetting the CMOS but couldn’t figure out how to do that. Hopefully my friend’s adapter will allow us to get past that screen and then the problem will be fixed. I have looked online and it seemed like if people had the problem once but were able to get past the system resume loader screen then it wasn’t a problem again immediately. We also tried pushing the power button for aqn extended period of time with the computer unplugged and the battery out. Then plugging it in again and putting the battery in and turning it on and no luck. Aparently the only time that screen comes up on vista  when the hiberfil.sys file gets corrupted. Thanks for the help Gioneo.

Oh, almost forgot. The vista is OEM so no separate disk for it. Do not think I can repair vista with that disk, only do a ful restore of factory settings. Also his computer doesn’t have separate partitions for files and things. But I did get one of those paragon backup and restore suite 10 licenses and it came with a cd that we can backup it up with so that is a blessing from the Lord.

May 27, 2010
11:31 PM
Locutus
Guru
Forum Posts: 1886
Member Since:
February 19, 2009
Offline
4
0

I can’t be of much help, but one thing I can say is that the PS2>USB converters don’t handle drivers (unless they’ve gotten a lot, lot smarter). It’ll just be a rewiring of two incompatible protocols. Frown

Oh, the site that was :(
May 27, 2010
11:35 PM
Adrian
dotTechie
Forum Posts: 546
Member Since:
September 21, 2009
Offline
5
0

If you really are living in China, as I am, USB keyboards are really cheap. You could buy one and try it out if the PS/2 keyboard doesn’t work.

May 27, 2010
11:47 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
6
0

Thanks for the input guys. If we can’t figure out anything else I am sure we will buy a usb keyboard, but don’t want to spend money needlessly. I hope you are wrong about the adapter locutus but somehow I doubt you are.

May 28, 2010
12:59 AM
Locutus
Guru
Forum Posts: 1886
Member Since:
February 19, 2009
Offline
7
0

chinaguy said:

Thanks for the input guys. If we can’t figure out anything else I am sure we will buy a usb keyboard, but don’t want to spend money needlessly. I hope you are wrong about the adapter locutus but somehow I doubt you are.


 

I have one, sitting in a desk, 20 feet away.

(Maybe the drivers for odd things like that have improved, who knows?)

Oh, the site that was :(
May 28, 2010
1:03 AM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
8
0

I thought that comment sounded like it came from experience…Cry

May 28, 2010
4:19 PM
karen
Washington, DC Metro Area
dotTechie
Forum Posts: 878
Member Since:
November 1, 2009
Offline
9
0

I don’t know if this is possible or even advisable, but could you boot with a Linux Live CD and since that would give you access to the file system, actually go in and delete the hibernate.sys file?

May 28, 2010
5:47 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
10
0

I actually thought about trying to do that. I have a windows 7 dvd that I got for another computer and I tried booting his computer from that last night. I could get to the screen where it says to press any key to boot from cd or dvd but when I pressed a key it simply froze. So I couldn’t boot from it. Then I tried removing the hard drive from the laptop and booting from the dvd and it worked. I wanted to run check disk. But the problem then was that the hard drive had not been initialized and so I could not check the hard disk. So the problem clearly has something to do with the hard disk. Unfortunately I do not have a box for a laptop hdd to plug into the usb on another computer to check it. Could this be a virus problem? Also is there some way to initialize the hard disk after the windows dvd has already booted up? It just seems weird to me. But maybe a virus. So I am downloading some bootable antivirus cds to use. I also want to run chkdsk with one of them.

May 28, 2010
8:07 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
11
0

An update. I tried downloading three different bootable antiviruses and burned them to three different cds. But the same problem occured as when I try to boot from the windows dvd. So not sure what the next step could be. It is clear the hard disk is somehow preventing the computer from booting up. But how to fix the problem without a hdd box I do not know.

May 28, 2010
9:25 PM
Gioneo
Geek
Forum Posts: 240
Member Since:
March 28, 2010
Offline
12
0

 

Since you already pulled it out, you should get an adapter and load the hdd on your desktop and troubleshoot ( one of those sata/ide to usb adapters).

* Don’t bother resetting the Bios, I strongly doubt it will help.

The USB/PS2 adapter should work as long as your board supports it (Bios settings).

The problem is there’s only so much you can do when troubleshooting a laptop Confused

Keep us posted!

May 28, 2010
10:24 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
13
0

Gioneo said:

 

Since you already pulled it out, you should get an adapter and load the hdd on your desktop and troubleshoot ( one of those sata/ide to usb adapters).

* Don’t bother resetting the Bios, I strongly doubt it will help.

The USB/PS2 adapter should work as long as your board supports it (Bios settings).

The problem is there’s only so much you can do when troubleshooting a laptop Confused

Keep us posted!


 

I already put it back in but it only takes a few seconds to get it back out. Just two screws and then pull. Well I think my dad is getting a ps2 to usb adapter today, my friend’s adapter went from usb to ps2 so didn’t help. But the thing is I am not sure that an external keyboard will help. Because the keyboard works, and I can boot from things without the hard disk in but with it in then it freezes after trying to load from anything… I even tried some bootable antivirus disks that I downloaded and burned and no dice. They would get to a screen where you could select options and when you try to select one it would freeze, or else I would wait and it would load the necessary files and say ready and then nothing would happen. I just don’t understand why it will boot and recognize keyboard commands after a point without the hdd in and it will not with the hdd in. But also when I have the hard disk in and boot from the paragon backup and restore suite 10 it will boot up fine and then I can use the mouse or keyboard. What would be the difference between those two bootable environments? I know one is win pe and the others are linux. But what is the windows 7 installation dvd based on? It seems like that would be windows based as well. My head hurts from all this thinking…YellLaugh  I just hope we can fix the problem without having to pay a lot of money.Surprised

May 28, 2010
11:50 PM
Gioneo
Geek
Forum Posts: 240
Member Since:
March 28, 2010
Offline
14
0

 

 If you can load WinPE and use the mouse and keyboard, you are half way there! Obviously you’re having some major hardware conflicts.

Try this:

http://www.makeuseof.com/tag/how-to-create-your-own-custom-windows-live-cd/

May 29, 2010
12:35 AM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
15
0

Gioneo said:

 

 If you can load WinPE and use the mouse and keyboard, you are half way there! Obviously you’re having some major hardware conflicts.

Try this:

http://www.makeuseof.com/tag/h…..s-live-cd/


 
The thing I can load is the paragon giveaway with thirty licenses that included a bootable cd burner program with it. I believe it is win pe based mut not positive. And yes it obviously is hardware conflicts. But I do not know how they came about. It worked fine one day and then the next this happened.Confused Thank you for the link and I will check it out when I have time.
May 29, 2010
2:08 AM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
16
0

I went to the site that you suggested Gioneo and I downloaded the necessary files. But my windows 7 disk does not have the files that the bartpe builder is looking for. It has no i386 folder.Yell

May 29, 2010
3:00 PM
Gioneo
Geek
Forum Posts: 240
Member Since:
March 28, 2010
Offline
17
0

 And you don’t have an xp disk right…?

http://www.ehow.com/how_469046…..ivecd.html

This will show you how to make a linux live cd.

Let me know if you successfully boot your laptop with it. We will take it from there to do some fixes, using the command shell in Linux.

 

” chinaguy said: But I do not know how they came about. It worked fine one day and then the next this happened.Confused

 

* Those conflicts are probably related to corrupted drivers. We won’t be able to know exactly until we get in there and mess around with stuff.

 


 
May 29, 2010
3:20 PM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
18
0

Actually I guess my sister has one that I can borrow. I will try that later today. Like I said above though the bootable antiviruses were based on linux and wo were linux live disks and yet they wouldn’t boot up. But hopefully bartpe will…

May 29, 2010
4:14 PM
Mags
Nerd
Forum Posts: 50
Member Since:
August 10, 2009
Offline
19
0

I have a suggestion if you are still having problems.

There is a site I’m a member of, the owner of the site is the creator of iReboot (for multi boot OS.)

Anyway, they also specialize in helping ppl out with pc and pc hardward problems.  There is a section for hardward problems.

In addition they have downloadable disks which you can burn to help get into Windows or to solve issues .  It is similar to an installation disk, but you can’t install Windows.

This is the site  http://neosmart.net/forums/

 

 

May 30, 2010
5:12 AM
chinaguy
Nerd
Forum Posts: 83
Member Since:
October 29, 2009
Offline
20
0

Yay!!! problem solved! Thanks to gioneo and the link he gave which explained how to make a windows live cd with BartPE. I got the disk from my sister, made the disk with the pebuilder, and booted from it. Thankfully it booted successfully. Then I ran chkdsk which took like an hour. That didn’t fix the problem so then I went to the explorer shell and deleted hiberfil.sys and the problem was solved.I will be keeping the BartPE pebuilder around for future use. Thanks Gioneo and everyone else who gave suggestions. Hopefully I will be able to help you guys sometime. It is such a relief to be able to fix it without losing all his files. But the problem is solved. I guess there was some major corruption in the hibernation file. But don’t understand how it could keep it from booting unless it was a virus…Surprised

Forum Timezone: America/Los_Angeles

Most Users Ever Online: wp_sferrorlog

Currently Online:
21 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

phoenix_rising: 899

karen: 878

Wheezer: 786

yourpalal: 647

PCbasics: 614

ebony: 548

Member Stats:

Guest Posters: 11

Members: 9777

Moderators: 0

Admins: 3

Forum Stats:

Groups: 3

Forums: 17

Topics: 2601

Posts: 16629

Newest Members: ntavernadomi, Happy36456, postas, jamesfoley28, vijaymathuji, paulpatel

Administrators: Ashraf: 1799, Locutus: 1886, amnesia: 270

Comments