“Printer not working. Do not call back.” [Humor]


To be fair, the person submitting the ticket could have meant something along the lines of I don’t want you to contact me via phone, I prefer email. Still — laugh away.

[via HighSpeedWayne]

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  • [@Netpilot] The fact the Tech help was Offsite would be the perfect CYA here. I agree with you though, that’s probably what the ticket writer wanted and certainly how important they thought they were.

  • JMJ

    [@Coyote] :-)

    @Netpilot – You are a professional. A really patient professional. I’ve worn many hats and one of them had me interacting with the ‘self-important’ , ‘ranking’ types you describe. Luckily, I sat in a seat from which I could tell them to go get stuffed. You’re a hero.

  • Netpilot

    Having been in a computer support role in some capacity for my entire career (including support management), I’m pretty sure the user meant,

    “I’m in a rush to get to a meeting. I won’t be at my desk or near the printer for a while, so don’t bother calling or emailing me. Just send someone over and have that frustrating thing working when I get back, regardless of your schedule. I have more important things to do than to explain the problem.” (I used G-Rated language here.)

    I’m actually a little surprised the support person got away with doing nothing, unless the close note was visible to the end user. Even so, that response was iffy. Most end users who leave terse, demanding support tickets either have rank or are self-important. Either kind will usually cause more trouble that it’s worth if you ignore them.


  • Coyote

    Maybe the user just got out of a bad relationship where the significant other quit their job. Maybe the same logic would get the printer to work if they were to ignore it long enough, or maybe start seeing other printers.