Fitbit is recalling the Fitbit Force due to some users reporting that they are experiencing irritation of the skin. The cause if the irritation has a lot to with the band on the device, and so far over 1.7 percent of all customers have reported problems.
In the coming blog, earlier this week, Fitbit CEO James Park apologized for the issues some users are experiencing, and will be offering a full refund to all those who are affected.
“We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation. From the beginning, we’ve taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials.
“While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.”
Fitbit isn’t the only company to recall its wearable tech product. Jawbone was forced to do a similar stunt after its bands began to show signs of substantial issues.